Explanation of Benefits

  • About your claims

    Each time LifeWise processes a claim submitted by you or your healthcare provider, we explain how we processed it in the form of an explanation of benefits (EOB).

    The EOB is not a bill. It simply explains how your benefits were applied to that particular claim. It includes the date you received the service, the amount billed, the amount covered, the amount we paid and any balance you're responsible for paying the provider. It also tells you how much has been credited toward any required deductible.

    Each time you receive an EOB, review it closely and compare it to the receipt or statement from the provider. 

    Save paper and mail! Go to Go Paperless to cancel getting EOBs in the mail. You can see and print your EOBs any time—just sign in.

  • Customer service

    Use these numbers if you have questions about an EOB.

    Note: Some groups may have a different contact phone number. Please confirm your contact number on the back of your ID card before calling.

    For more detailed information about your benefits, refer to your plan benefits booklet or contact us.