Pay My Bill

  • To make your first payment:

    Renewing customers, you'll receive an invoice with instructions for how to pay.

    New customers who bought on, you'll have two options when you enroll: pay now or later. If you choose to pay later, you'll receive an invoice that will give you the option to pay by check, by phone, or online. You'll need the payment ID from the invoice slip to make your payment.

    New customers enrolling directly with LifeWise, you'll receive an invoice that will give you the option by check, phone, or online.

    • If you don't pay your monthly premium bill by the 1st of the month, your account is past due and your coverage may be terminated.
    • Your health plan coverage is good through the last day of the month for which LifeWise received a subsidy payment. This is the first month of your grace period.  
    • You may not have access to your benefits in months 2 and 3 of your grace period
    • You may not be able to re-enroll with LifeWise and its affiliated companies if you have an unpaid health plan premium. If you choose to re-enroll with LifeWise, you may have to pay back unpaid health plan premiums from the past 12 months.
    • If you have a 3-month or more gap in health plan coverage, you may pay a federal income tax penalty.

    Pay on our website at any time.

    Pay My Bill is a free service that allows you to manage your online premium payments.

    You can transfer payment from your checking, savings, or Visa/MasterCard credit or debit card. Schedule either one-time bill payments, or recurring payments for policy coverage. Recurring payments process on the first business day of each month.

    Please use our automated payment system. Our customer service reps are unable to take payments. 800-592-6804

    Have your ID card available. If your bought your plan through Washington Healthplanfinder and your group number starts with 11, press 1. If your group number starts with 10, press 2.

    You'll then need the ID number from your card and payment ID, which can be found on invoices, to complete your payment. (If you bought your plan directly from LifeWise, you won’t have a system ID).

    You can always use your own bank's bill pay system to pay LifeWise.

    Be sure to enter your LifeWise identification number in the Account Field, Payee, or Biller Information field to be sure your payment is applied to your account. Be sure to consider your bank's processing time, so your payment is received on time.

    We always welcome payment by mail. To ensure prompt and accurate processing:

    1. Write your LifeWise identification number on your check.
    2. lwwa-id-card-callout
    3. Remove the coupon on your bill and return it with your payment.
    4. Seal check and coupon in the envelope that was included in your bill. This envelope has a special tracking bar printed on it. This tracking bar enables faster processing.

    Our payment address is:

    If you bought your plan from Healthplanfinder (also known as the Exchange):
    LifeWise Health Plan of WA
    P.O. Box 741101
    Los Angeles, CA 90074-1101

    All other members and employers:
    LifeWise Health Plan of Washington
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

  • Frequently asked questions about paying your bill

  • Can I pay for my monthly premium using my business account?

    No. LifeWise does not accept payments from third parties for individual health plans, except where required by law. Your payment will be returned if your individual health plan is paid for with a business account. You will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    If you are enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.

    Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent
    • An Indian tribe, tribal organization or urban Indian organization
    • State and federal government programs and their grantees
    • Ryan White HIV/AIDS Programs (and their community-based organizations like Evergreen Health Program)
    • LyfeBank
    • Pierce County Project Access (if you purchased through the Exchange)

    Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization that is not part of Washington Healthplanfinder's Sponsorship Program
    • Your own business. If you're a small business owner, you must make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    What happens if I don't follow this guidance?

    Your payment will be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the next open enrollment period.

    If you purchased your plan directly from LifeWise:

    • If you pay by mail, you can cancel by sending us a letter.
    • If you use automatic funds transfer (AFT) or use automatic online bill pay, call us to ensure we don't process an extra payment.

    If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.

    What is the electronic payment process?

    This is the new service that allows individuals to pay their monthly bill online or by phone. You can use a credit or debit card or an electronic transaction from your checking or savings account.

    How do I access this service?

    You can access the web version by going to the homepage of your health insurance plan and clicking on the Pay Your Bills Online link. For the phone service you will be offered the option when you dial the customer service contact number using the Contact Us link, or can dial the payment processing number directly, both of which can also be found on your bill.

    What do I do if I have a question about my bill?

    Contact us by using the Contact Us link to find the telephone number to speak to a customer service representative.

    Can the LifeWise customer service representative take my credit card information?

    No, they cannot take your credit information. You will need to input this information at the appropriate payment by phone or online site to make your payments.

    Can I review my bill online?

    No, you will not be able to see your bill online. But if an amount is due, you will see the amount online, as well as be able to make the payment.

    Do I need any special software to sign up for the electronic payment service?

    No special software is required to use the service. You will only need Web access and a browser online, or access to a phone to use the phone service.

    Do I need to have an account in order to pay a bill?

    Yes, if paying your bill online, you must create an account and register in order to use this free service. Once registered, log in and select Pay My Bill.  You may make recurring and future dated payments as well as track payment history. For the phone payment service, an online account is not necessary.

    When can I start paying the bill?

    Once you have an online account, you can immediately access the electronic payment service to pay the billed amount if generated. New members may need to wait to make a payment online until a bill is generated, otherwise a balance will not display to pay.

    What methods of payment can I use to pay my bill?

    You may use a credit or debit card, or an electronic withdrawal from your checking or savings account, but payments cannot be split between several payment methods.

    How do I cancel my online payment service?

    You can cancel the service and deactivate your online payment account by deleting the funding source. Please note, canceling your online payment service does not cancel your health plan membership.

    Where can I find my membership number?

    It can be found on the upper right corner of your bill as the Policyholder ID. It is also located on your medical ID card under Identification #.

    Can I make partial payments or overpay on my account?

    Yes. One-time partial payments can be made. Recurring payments must be made in full.

    Can I make future dated payments?

    Yes, you can schedule same day payments as well as future dated payments. Scheduled recurring payments cannot extend beyond the current bill's due date.

    Can I change the date of a future dated payment?

    Yes. You can view the pending payments and change or cancel a scheduled payment as needed.

    Can I set up automatic recurring payments online?

    • Select Payments
    • Choose Recurring payment type
    • Enter your funding information and payment frequency
    • Add the payment amounts and click continue

    Note: At this time, automatic payment setup is not reflected on your health plan bill.

    When will my payment post to my health plan account?

    Regardless of when the payment is made within the 24 hour date Pacific Time, it will reflect that date of payment to your health plan billing account. All payments may take up to 72 hours to reflect though in the online payment systems, and/or your health plan account.

    When is the money drawn from my bank or credit card account?

    It depends on your bank or credit card company, but normally takes about 2 business days to post.

    How will I know my payment was submitted successfully?

    For credit or debit cards: You'll see a confirmation after the payment is made or receive an email confirmation and you can review the online statement.

    For checking or savings accounts: You'll see a confirmation after the payment is made or receive an email confirmation of your payment.  If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding.

    How can I confirm that a payment has been made?

    For credit or debit cards: Payments will be verified immediately after you submit them.

    For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, check your statement to verify the status of your payment. (Note that it may take up to 2 business days to post to your account.) If you have a problem, please call us at 800-592-6804 for help.

    For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.

    If I cannot pay from my checking account because of previous non-sufficient funds can I still use the web?

    Yes, you can still pay using a credit or debit card.