Contact Us

  • Customer service

    Call 800-592-6804, Monday through Friday, 8:30 a.m. to 5 p.m., for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers or remittance assistance
    • Provider network status confirmation

    Credentialing application - new providers

    Send your new credentialing application to LifeWise by mail, fax, email, or through ProviderSource.

    Mail:
    PO Box 327 - MS 263
    Seattle, WA 98111-0327

    Fax: 425-918-4766

    Email: Credentialing.Updates@LifeWiseHealth.com

    ProviderSource: Learn more about ProviderSource.

    Physician and provider relations

    Call 877-342-5258, option 4, for help with:

    • Changing your billing, practice, or remittance address
    • Adding a practice location
    • Updating your tax ID number
    • Adding/deleting a provider
    • Fulfilling application and contract requests
    • Verifying contract status

    Send address updates (with start date) by fax to 425-918-4937, Attn: Provider Relations.

    Claims

    LifeWise Health Plan of Washington
    PO Box 91059
    Seattle, WA 98111-9159

    Clinical review

    Call Clinical review at 877-342-5258, option 3, for help with:

    • Prior authorization
    • Admission screening and triage
    • Clinical review
    • Case management

    Fax: 800-843-1114

    Physician and provider appeals

    To reach us by phone, please call the customer service number on the back of the member's ID card.

    Electronic Data Interchange (EDI)

    Call EDI at 800-435-2715 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call Pharmacy Services at 888-261-1756 for help with:

    • General information on the Preferred Drug List (PDL)
    • Exceptions for point-of-sale edits
    • Level status confirmation for a specific medication

    P.O. Box 91102
    Seattle, WA 98111-9202

    Technical website help

    To report issues related to our website, send us an email, call our service desk at 800-722-9780, weekdays, 6 a.m. to 6 p.m., or visit our help page.

    For issues with your OneHealthPort user ID or password, call OneHealthPort at 800-973-4797.