Contact Us

  • Customer service

    Customer service representatives are available 8 a.m. to 6 p.m. Pacific, Monday to Friday.

    Phone: 800-592-6804
    TDD/TTY: 711

    Outside the U.S., call 855-332-2159

    Pay my bill

    Pay your bill online at any time using online bill pay.

    Mailing address

    LifeWise Health Plan of Washington
    P.O. Box 91059
    Seattle, WA 98111-9159

    Office locations

    7001 220th St. SW. Bldg. 1
    Mountlake Terrace, WA 98043

    3900 East Sprague Ave.
    Spokane, WA 99220

    Claims submission

    LifeWise Health Plan of Washington
    P.O. Box 91059
    Seattle, WA 98111-9159

    Payments

    Washington Healthplanfinder members:
    LifeWise Health Plan of Washington
    P.O. Box 741101
    Los Angeles, CA  90074-1101

    FAQs

    For answers to common health plan questions, visit our frequently asked questions.

    Billing inquiries

    Clark County group plan members

    P.O. Box 91059
    Seattle, WA 98111-9159
    800-592-6804

    Pharmacy services

    Phone: 888-261-1756
    Fax: 888-260-9836

    Express Scripts®

    Phone: 800-391-9701

  • Frequently asked questions by individual and family plan members

    If you can't find your answers here, call one of our knowledgeable Customer Service Representatives at 800-592-6804.

  • How do I find a doctor or facility that's in my network?
    Consult the provider directory or call us at 800-592-6804 to request a printed provider directory.

    How do I file a claim?
    Healthcare providers normally bill LifeWise directly for services to you and your enrolled dependents. If you need to submit a claim to LifeWise you can follow these instructions.

    Complete and sign a claim form:

    Send your completed claim form and a copy of all itemized statements and claims to:

    LifeWise Health Plan of Washington
    P.O. Box 91059
    Seattle, WA 98111

    How do I file a complaint or appeal a claim?
    You may appeal any LifeWise decision you find unacceptable. And you may file an appeal related to a complaint that was not resolved to your satisfaction.

    Here's how: Mail us a letter stating your intention to appeal a LifeWise decision. Describe the circumstances of your situation with as much relevant detail as possible. Please provide us with your name, member identification number, current address, and telephone numbers where we may contact you during business hours.

    Mail your letter to:

    Customer Service
    LifeWise Health Plan of Washington
    P.O. Box 91102
    Seattle, WA 98111-9202

    1. Where do I get information about my bill?

    Sign into your online account. We also have a page for bill pay questions.

    2. How do I make a payment to my plan?
    Pay online or by phone
    This service allows individuals to pay their monthly bill online or by phone. You can use a credit or debit card or an electronic transaction from your checking or savings account. Pay My Bills Online.

    Pay by mail
    You can make payments by mail with a check or money order made out to LifeWise Health Plan of Washington. Please include your member identification number (located on your card) on your check or money order.

    Mail payments to:

    Washington Healthplanfinder members:
    LifeWise Health Plan of WA
    P.O. Box 741101
    Los Angeles, CA  90074-1101

    All other members and employers:
    LifeWise Health Plan of Washington
    P.O. Box 91060
    Seattle, WA 98111-9160

    3. How do I cancel a plan?
    You may cancel your LifeWise plan by submitting the request in writing with a signature provided from the subscriber when cancelling the entire plan or, when cancelling specific dependents.

    If you are a spouse, domestic partner or dependent 18 years of age or older enrolled within our plan, you can also cancel yourself from the policy if requested in writing with a signature provided.

    We will need to know the names and member identification numbers of plan members in your family, your current address and telephone number.

    You can fax your written and signed request to:
    LifeWise Health Plan of Washington - “cancel request”
    Fax: 425-918-3727

    You can mail your written and signed request to:
    Customer Service
    LifeWise Health Plan of Washington - “cancel request”
    P.O. Box 91120
    Seattle, WA 98111-9220

    What is the difference between pharmacy benefits and pharmacy discount programs?
    If you are a member of a LifeWise plan that offers pharmacy benefits, you receive coverage for a portion of the cost of prescriptions.

    If your plan does not offer a pharmacy benefit, you can trim your prescription expenses through the Pharmacy Discount Program. Participating pharmacies offer you cost savings of up to 50 percent. To take advantage of this program, you must show your LifeWise member identification card at a participating pharmacy when you fill a prescription.

    Can I get my prescription by mail?
    Yes. If your plan includes pharmacy benefits, you have access to a comprehensive, nationwide network of retail pharmacies and to a convenient mail order pharmacy, Express Scripts Home Delivery.

    You can also order specialty drugs for the treatment of complex or rare conditions through our specialty pharmacies: Accredo (an Express Scripts specialty pharmacy) or Walgreens Specialty Pharmacy.

    Learn more about your mail pharmacy options.

    Which prescription drugs are not covered?
    The Drug List Search allows you to search for a drug by name or drug class to find out whether it is covered. You can also log in to your member account to get drug costs specific to your plan.

    How do I apply for a health plan?
    You can enroll during open enrollment (November 1 to December 15).

    If you've had a major life event (got married, had a baby, or certain other events), you may be able to get a plan outside of open enrollment. Find out if you qualify.

    What can I do if my application has been denied?
    You may be eligible for coverage through the Washington State Health Insurance Pool (WSHIP), created by the Washington State Legislature. It provides health coverage to Washington residents who cannot find adequate commercial health coverage due to their health conditions, or because they reside in a county where commercial individual coverage is not offered.

    Can I change my plan during a plan year?
    You can only make changes outside of the open enrollment period if you have a qualifying event.