Mail Order Prescriptions

  • To receive the highest coverage under your plan’s prescription benefit, you need to use a pharmacy in the LifeWise network.

  • Learn About Express Scripts Home Delivery Mail Order

    Your pharmacy benefits are coordinated through a company we contract with called Express Scripts.

    If you take a long-term medication, Express Scripts can save you time and money. You can get up to a 90-day prescription for a lower cost than at a retail pharmacy.

    Here’s how it works

    1. It takes about two weeks to receive your prescription by mail. So ask your doctor to write two separate prescriptions indicating that refills are allowed:
      • One for a 30-day supply that you can fill right away at a local pharmacy
      • One for a 90-day supply, or maximum supply* allowed by your plan, that you can mail to the Express Scripts Home Delivery within two weeks of your medicine running out
       
    2. Download and complete a Express Scripts Home Delivery Mail-order
      If you are taking more than one medication, you should also download and complete Health, Allergy and Medication Questionnaire which is designed to help protect you against potentially harmful drug allergies, interactions and side effects.
    3. Send your prescription(s), Mail-Order Form, Health, Allergy and Medication Questionnaire, and payment for each prescription to the address on the order form. You will receive your prescriptions by mail in about two weeks, delivered in sealed, insulated (when necessary) and tamper-evident packaging.
    4. Refill prescriptions can then be ordered easily online through Express Scripts MyPharmacyPlus™ once you’ve set up your prescriptions. Or you can call Express Scripts at 800-391-9701. Have your member ID and prescription numbers ready. Mail order delivery can take up to two weeks, so be sure to have enough medication on hand. 

    * Your maximum supply is typically 90 days, but may vary according to your plan’s prescription benefits. It may also be determined by state or federal regulations. Most plans limit specialty drugs to a 30-day supply at a retail copay or coinsurance, while some plans may not offer some drugs through mail order or include mail order benefits. Check your benefits booklet or contact Customer Service for details.

    MyPharmacyPlus and My Rx Choices

    Express Scripts' MyPharmacyPlus™ and My Rx Choices help you get the most out of your prescription drug benefit.

    When you visit Express Scripts' MyPharmacyPlus™ you can register to use the My Rx Choices price comparison tool that is integrated with Consumer Reports Best Buy Drugs™ reports. Save money with these My Rx Choices features:

    • Compare costs for your current medications
    • Find generic or lower-cost preferred brand-name alternatives
    • Get mail-order information through Express Scripts Home Delivery

    Express Scripts' MyPharmacyPlus™ can also help you:

    • Get mail-order prescriptions
    • Refill your prescriptions
    • Request renewals for expired prescriptions
    • Check order status

    And much more…

  • Find In-Network Pharmacies

    Find a participating pharmacy with our provider directory or call the 24-hour Pharmacy Locator number on the back of your member ID card.