Open Enrollment FAQs

  • To make your first payment:

    Current customers, you'll receive an invoice in early December with instructions for how to pay. Submit your payment by December 31, 2018 for a January 1 start.

    New customers, you'll have two options when you enroll: pay now or later. If you choose to pay later, you'll receive an invoice that will give you the option to pay by check or pay online. You'll need the system ID from the invoice slip to make your payment.

    No, your plan does not cover out-of-area providers, except in emergency situations. Exclusive Provider Organization (EPO) plans offer in-network coverage with contracted Washington providers.

    You also have access to the 24-Hour NurseLine and Teladoc virtual care, so you can get care even if you're away from home.

    For plans purchased on, ID cards are going digital. Once you receive your ID number in the mail, you can create an online account, and then download the mobile app. Your card will always be available in the app, so you can easily show the digital image when checking in for care.

    If you prefer a printed card, you can request one be sent to you.

    If you bought your plan directly from LifeWise, you will receive a card in the mail. You can always use the digital card in the mobile app or order a new card online, if needed.

    If you need to make plan changes, check eligibility or change your personal information (address, email, phone number), please contact Washington Healthplanfinder. They will share that information with us.

    It's up to you, but health savings accounts come with certain tax advantages, and help you save for medical expenses. Learn more about getting started.

    A grandfathered plan is an individual health plan purchased on or before March 23, 2010. This type of plan is exempt from many changes required by the Affordable Care Act.

    If you're enrolled in a grandfathered plan, you don't need to do anything. Your plan will renew automatically on January 1, 2019. However, if your health needs have changed, you can check out our current plans.